Help when you are stuck
Report a problem from inside the app and get a reference, not a blank email.
- Browser
- Phone and tablet
- For directors and owners
- For site managers
- For subcontractors
The version of this that most software ships is a link that opens a blank email, so every reply starts by asking which browser, which project, and what you were doing.
What it does
- A guided report that collects what we would otherwise have to ask for
- Attach screenshots to show us what you saw
- A reference, and a page where the conversation lives
- Answers appear in the app rather than only in your inbox
Why it matters on site
Support that costs three emails before it starts is support most people give up on. On a site, with one hand free, it has to be one screen.
Which plan
This is included in every plan, from £149 a month. Plans differ by how many people they seat, not by what the software does. See pricing.