Help Centre
Quick answers to the questions we hear most, and a direct line to our team if yours isn't here.
Browse by topic
Getting started
What you do on day one. Most teams are running the same afternoon.
Photos and documents
Daily progress, plans, and files in one place.
Team management
Invitations, presence, and certifications.
SiteBot
54 tools across the project. 16 of them change something, and each reads the change back to you before it writes.
Offline mode
Built for sites with patchy 4G and no Wi-Fi.
Account and billing
Profile, notifications, subscription, and data.
FAQ
For anything else, email our team or book a 15-minute call.
Download the app from the App Store or Google Play, create an account with your email, and verify the address. New users land in a demo project so you can explore every feature before creating your own.
Open the People tab in your project, tap Invite, and enter their email. Pick their role and profession. They get an email invite, install the app, and join your team automatically.
Yes. BuildersAI is built for sites with patchy signal. You can take photos, view downloaded plans, and browse cached team information offline. Everything syncs automatically when you are back online.
SiteBot is built into every project, in the app and in the browser, and it does two jobs. It answers, for example "what is the spec for the foundation depth", "who was on site on Tuesday" or "what does Part B say about fire doors". It also does the work: raise a snag, reschedule a task and everything that follows it, comment and mention someone, label it, attach a drawing, write up the site diary, post an announcement, invite someone onto the project. There are 54 tools in all, 16 of which change something rather than just report on it. Anything that changes something is read back to you before it can be written, and never written in the same reply, so you always get the chance to stop it. SiteBot only acts on what you have just asked it for. What it will do for you follows your role on the project.
Project admins can upload plans from the Plans tab. Tap the + button, select your PDFs, and assign each plan to a discipline (Architectural, Structural, Electrical, and so on). Plans are instantly available to the whole team.
BuildersAI supports PDFs, images (JPG, PNG), Word documents, and Excel spreadsheets. For construction plans we recommend PDFs for the best viewing experience on mobile.
When you take or upload a photo, our AI suggests relevant tags based on what is in the image. You can accept, edit, or add your own. Tagged photos are easy to find later from the search.
Every plan starts with a 14-day free trial with every feature. Then flat monthly plans: Starter (up to 10 users), Professional (up to 50 users), Business (up to 100 users), and Enterprise for larger teams. All plans include photos, plans, files, the AI assistant, and offline mode.
The Home screen shows real-time presence indicators for your team. You see who is on site, when they last checked in, and their contact details. Team members check in when they arrive at the project location.
Yes. All data is encrypted in transit and at rest, hosted in the EU, and never shared with third parties. We comply with UK GDPR. You control who has access to your project.
In the app: Profile → Settings → Danger Zone → Delete Account. After confirming with your password, you have a 30-day grace period to change your mind by signing back in. After 30 days, your data is permanently deleted. See the account deletion page for the full flow.
Email support@buildersai.co.uk. You get a real reply from our team, usually the same day during UK business hours.
Still stuck?
Our team picks up support enquiries the same day, Monday to Friday.
