Delete Your Account

Delete Your Account in the App

The easiest way to delete your account is directly within the BuildersAI app:

Steps to Delete Your Account:

Open the BuildersAI app and sign in
Go to Profile
Scroll down to the "Danger Zone" section
Tap "Delete Account"
Review what will be deleted, optionally provide a reason for leaving, and confirm with your password

Alternative: Request Deletion via Email

If you cannot access the app, you can request account deletion by emailing privacy@buildersai.co.uk with the subject line "Account Deletion Request". Include:

The email address associated with your BuildersAI account
Your full name as registered on the account
Confirmation that you want to permanently delete your account

What Data Will Be Deleted

When your account is permanently deleted, the following data is removed:

Your profile and personal information
Your certifications and documents
Your site check-in history
Your AI chat conversations
Your project memberships

What Data Will Be Preserved

The following data is kept but anonymised (attributed to "Deleted User"):

Photos, files, and work items you created within projects

30-Day Grace Period

You have 30 days to change your mind. After requesting deletion:

Your account is marked for deletion but not immediately removed
You'll receive a confirmation email with details
If you sign back in during the 30-day period, you'll see a banner with the option to cancel deletion
After 30 days, your data is permanently deleted and cannot be recovered

Deletion Timeline

Immediately: Account marked for deletion, confirmation email sent

Days 1-30: Grace period - sign in to cancel deletion if you change your mind

After 30 days: Data permanently deleted - this cannot be undone

Before You Delete Your Account

Consider the following before requesting deletion:

If you're the sole admin of any projects with other members, you'll need to transfer the admin role, remove other members, or confirm deletion of those projects
If you're on a paid plan, cancelling your subscription is separate from deleting your account

Data That May Be Retained

Certain data may be retained in limited circumstances:

Legal obligations: Financial records required for tax or legal compliance (up to 7 years)
Audit logs: Deletion events are logged with a hashed (non-reversible) identifier for compliance - no personal information is retained

Questions?

If you have any questions about the deletion process or your data, please contact us:

Email: privacy@buildersai.co.uk
Phone: 0330 043 2746

For more information about how we handle your data, please see our Privacy Policy.